Attention UTME Candidates: JAMB Releases New Guidelines for Updating Lost Phone Numbers and Emails

In a major policy update, the Joint Admissions and Matriculation Board (JAMB) has officially established a controlled verification process allowing candidates who have lost access to their registered phone numbers or email addresses to update their details.

The board announced through its official X handle that the new service took effect on September 21, 2026, as part of its ongoing JCARE and JAMB Updates initiatives.

If you have been locked out of your candidate portal due to a missing SIM, lost phone, or inaccessible email address, here is everything you need to know about the official retrieval process.

Key Requirements & Security Controls

To prevent identity theft, examination malpractice, and unauthorized profile hijacking, JAMB has attached strict security conditions to the detail update process:

• Biometric & Identity Checks: Every applicant must undergo rigorous live biometric verification to prove ownership of the candidate profile before any changes are authorized.
• Strict One-Time Access: Candidates are allowed to access this profile update service only once. Double-check your new phone number and email address before completing the update.
• Official Outlets Only: The service is strictly restricted to designated JAMB Computer-Based Test (CBT) centres and JAMB State Offices.

“Please note: The service can be accessed only once and is subject to strict identity and biometric verification. For your security, use only designated JAMB centres and avoid unauthorised persons or channels.” — Joint Admissions and Matriculation Board (JAMB)

Step-by-Step: How to Update Your JAMB Profile Details

1. Locate an Approved Center: Visit an official JAMB CBT Centre or your nearest JAMB State Office. Do not attempt this at public cybercafés or unaccredited business centers.
2. Present Your Credentials: Bring your Registration Number, official ID, and the new, active phone number/email address you wish to link.
3. Undergo Biometric Verification: Complete the live fingerprint verification at the center’s official verification terminal.
4. Confirm the Update: Once biometric clearance is verified, the operator will update your GSM number, email address, or both on the central database.

Security Warning: Beware of Cybercafés and Scammers

JAMB has issued a firm warning advising candidates to avoid third-party agents, tutorial operators, or unauthorized individuals promising online profile updates.

Because the process requires direct biometric confirmation, no outside agent can update your JAMB phone number or email remotely. Sharing your login credentials or paying unauthorized persons risks permanent profile compromise or disqualification.